Returns Policy

Ordering is Easy & Risk Free!

Alstonville Discount Batteries and Auto Parts is committed to customer satisfaction – if receiving merchandise that proves faulty, simply return it to us within 30 days, in the condition that you received it and we will happily refund (refer to Returns Process).

Returns Process

Return’s Checklist

If returning an item due to your own error, only the value of the returned goods will be reimbursed, not the shipping costs.

A 25% restocking fee will apply. Prior to any return, email carcrazy@dodo.com.au for return approval.

If the error is ours, the return / exchange shipping will be reimbursed upon receipt with payment via the original payment service.

Postage must be prepaid as no COD shipments will be accepted.

All returned items must be supplied with all internal and external packaging, accessories, swing tags, labels and manuals and must not have been test fitted, used, marked or damaged in any way.

We recommend you use and insure your shipment via Australia Post. (Alstonville Discount Batteries and Auto Parts will not reimburse the insurance fee)

Return of custom or special ordered items is not accepted.